Licensing of Oasys Software

  1. Types of Licence
  2. Activating a Licence
    1. Activating a Standalone Licence
    2. Activating and Managing a Shared Licence
    3. Activating and Managing a Virtual Licence
  3. Packaging the Installer File
  4. GSA - Switch between keys
  5. Monitoring Your Company's Usage
  6. Transferring / Returning your Standalone Licence Key
  7. Troubleshooting
    1. Shared Licences
    2. Manual Activation

Oasys Software Licencing and Support Agreement

Types of Licence

These are activated on each machine and are only removed when the Key is returned. Activation can be as per steps here or using a packaged installer.

These are activated on each machine in the same way as the standalone licences, but the activation is taken and released on opening and closing of the program (Outlook in the case of Mail Manager.)

Ideal for larger companies who would need to update or replace machines regularly as the Key does not need to be returned when a machine is taken out of action or is rebuilt. Can also be used when there are multiple machines and only one would be used at a time, i.e. an office and home machine or two job sharers that don't overlap.

Internet connection is required at the point of opening and closing the software

Activation can be as per steps here or using a packaged installer.

Virtual (Hosted Shared)
This type of licence is required with a hosted shared platform based on Windows Server 2008 R2 and above, when using Remote Desktop Services (formerly Terminal Services with earlier versions of Windows Server) or Citrix etc. A licence per user is required. The software is installed on the server and activation needs to be via a packaged installer. More information can be found here.

Please contact us prior to purchase if you require these.

Activating a Licence

Activating a Standalone Licence

To activate on individual machines, please follow the steps below. However, we would suggest for large volume users, that the Installer is packaged and then deployed (or installed individually as required).


Activating and Managing a Shared Licence (not available on all products)

For a shared licence, the "key" needs to be activated initially on all PC's that want to use the software. This is done in the same way as Activating a Standalone Licence. For large volume users, we would suggest that the Installer is packaged and then deployed (or installed individually as required).

When activating a Shared licence, there needs to be a free activation. If you see the message 'No activations of this type available' you will have to wait for someone else to exit the program.

Once the licence is activated on the PC, upon opening the program, our software will automatically check for a licence. If there is a free licence, it will just run without having to enter any activation details. When the software is closed the "key" is automatically returned to the server meaning another PC can then use the "key". Customers don't have to remember to manually return it. This is easier and less prone to keys getting locked on PC's and provides the flexibility of a shared licence.

Activating and Managing a Virtual Licence

For Mail Manager 5.4 onwards, users running on a hosted shared platform (based on Windows Server 2008 R2 and above) will need a Virtual license. The installer file is the same as normal, but will need to be packaged with the licence activation details as per Packaging the Installer File.

The new license type requests activation from the license server whenever the software (Outlook in the case of Mail Manager) is opened. When the user logs out, the activation is returned and is available for use by another user. This overcomes previous problems experienced by some customers whose desktops did not preserve their license status between sessions.

Packaging the Installer File

Oasys software can be activated on multiple pc’s using a simple tool. This will make activation of multiple copies much easier. For Mail Manager, this method may be used in conjunction with administration files to ensure all machines are controlled centrally.

Note: A fresh installer will need to be used if you have previously packaged information into the current one. Installers cannot be re-packaged

  1. Download the msiconfigure.exe from here.
  2. Open the file "msiconfigure.exe". This file can be used to package the .msi file (installer) to include:
    • Licence Key ID and Password
    • For Mail Manager only it can also provide group administration control if required (3.)
      Activation for multiple machines and/or virtual systems 2
  3. The installer file is now ready for use. Installation can be carried out by:
    • Running the installer on each machine
    • Deployment using Microsoft's Group Policy Object tool
    • Deployment using other Msi "push out" tools
    • Running the installer on the master machine (for virtual systems)

Opening the program completes the licensing process. (In the case of Mail Manager this will be Outlook)

GSA - Switch between keys

For users of multiple variants of GSA, you will need to follow the steps below to switch between licence keys

  • From the GSA 'Help' menu, go to 'About GSA > Manage License'
  • Click on 'Deactivate'
  • This will release the key and close the program
  • You can then open GSA and activate with a different Key ID

Monitoring Your Company's Usage

To help you manage your licenses, we can identify individual activations by the machine name you use. This enables us to assist you with licensing queries for specific machines and allows manual deactivation where a machine is no longer in use, but you haven't been able to 'Return' the Key yourself.

Transferring / Returning your Standalone Licence Key

Important - When a machine is to be re-formatted or a the Operating System upgraded, the key should be returned first, and then re-activated afterwards.

The licenses can be returned to the web-based licence server to free up the "key" if it is to be transferred to another PC. Otherwise the licence remains locked on the machine.

This can be achieved by opening the program, and selecting 'About [program name] > Manage Keys' (or just Manage Keys) from the Help menu. From here, click on Return key / Release Key to pool.

If the key is successfully returned to the server, the Licensing Details will be updated to show the remaining evaluation days. If the evaluation period has expired, the program will exit. (Some Oasys programs which allow operation as a "Viewer" or in "Limited Capability mode" without activation, will also exit, but can be re-started).

To activate the licence on another machine or re-activate after formatting of a machine, please follow the steps mentioned above in the section "Activating a Licence".


Any problems will report an error message which will usually advise you to contact Oasys. The Customer Service team can check your status on the web server, update it appropriately, and advise you how to resolve the problem. Please email us a screenshot of the full error message to

Shared Licences

If an Oasys software product, using the shared licence, crashes, the licence key will not be returned properly, and will not be available for use on other machines. If this happens, simply open and close the program again with a normal exit from the program and this will return the key to the licence pool.

If using a shared licence and you see the message below, it is usually because the maximum number of users for the licence, have the program open. If you don't believe this is the case, please contact us.


Manual Activation

If you are asked for Response codes please check that you have an internet connection. If this is not the problem, add as a trusted site.