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Terms & Conditions

Contents

Go to -> Company Details

Go to -> Licensing of Oasys software – Licensing Documentation PDF

Go to -> Help with ordering

Privacy and Cookies

Data Security

Website Terms and Conditions

Software Licensing Terms

Privacy and Cookies

We may change this privacy notice from time to time by updating this page.

What information do we collect?

When you use this website, we may collect the following information:

  • the areas of the website that you visit
  • information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address

We do this by using cookies, which are small files that help us track how our visitors use the website and enable us to understand where we can improve your experience. If you would like to find out which cookies we use and the information they track see our Cookies Policy.

Once you submit or register information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for personal information when you download our software including:

  • your name
  • company name
  • email address
  • postal address
  • telephone number
  • country where you are based
  • Social media ID
  • your comments/questions
  • services/markets you are interested in

We may also collect personal information from telephone calls and/or other correspondence with you.

What do we do with the information we collect?

The information we capture is used for various purposes. The main purpose is to provide you with our services (whether available via the website or offline). We also use the information for:

  • website development
  • understanding how our visitors interact on the website
  • understanding what our clients are interested in
  • understanding what potential clients are interested in
  • dealing with enquiries/concerns
  • marketing our services and people to you
  • market research
  • service development
  • internal record keeping

Marketing

We would like to provide you with information about our services and other information which we think you may find interesting. We may send you such information by post, email and/or telephone, unless you have asked us not to do so.

We will not provide your personal information to other organisations for marketing purposes without your explicit consent.

If at any time you do not want your information used for direct marketing purposes, please contact us or follow the unsubscribe link in our marketing email messages.

Who do we share this information with?

We may share your personal information with companies acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

How to get copies of or amend the information we have collected

You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at oasys@arup.com or at: Data Protection Officer, 13 Fitzroy Street, London, UK, W1T 4BQ. Please note that we may charge a small £10 administration fee for information requests.

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.

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Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets, electronic password protection and pass card access to buildings.

If at any point you suspect or receive a suspicious communication from someone suggesting they work for Oasys or a website claiming to be affiliated with Oasys, please forward the communication to us or report the incident by email to oasys@arup.com or in writing to Oasys, 13 Fitzroy Street, London, UK, W1T 4BQ as soon as possible.

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Website Terms and Conditions

The contents of this web site are protected by copyright and other intellectual property rights under international conventions. No copying of any words, images, graphic representations or other information contained in this web site is permitted without the prior written permission of the webmaster for this site.

Oasys accepts no responsibility for the content of any external site that links to or from this site.

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Software Licensing Terms

Terms and Conditions of Purchase

The full conditions of purchase and maintenance for all Oasys software are set out in the Oasys Software Licence and Support Agreement. All prices are subject to TAX at the current rate.

Prices and specifications are subject to change without notice – please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Superseded Versions of Terms and Conditions

Oasys keeps copies of all superseded versions of its terms and conditions.

Maintenance & Support Services

Support and maintenance is included with all subscription licences for their full duration.

Annual maintenance contracts are available for software under a perpetual licence, prices are based on a percentage of the most recent list price.

This service includes:

  • telephone/fax/email/web based support
  • free software updates available via internet download
  • personalised output header for many products

Help with ordering

Your guide to making purchases and information about returns, your privacy, payment terms, and terms and conditions of the purchase.

Purchasing Licences or Renewing Maintenance

  1. From the ‘Products’ menu, select the software you wish to purchase
  2. From the ‘Buy Now’ section, select the ‘Licence’ from the dropdown (not applicable to all products)
    1. If there is not a ‘Buy Now’ option but a ‘Price Enquiry’ option – contact us to enquire about purchasing
  3. Select to Buy, Rent or Maintain from the ‘I would like to’ dropdown
  4. Add the quantity required into ‘No. of Licences’ and click ‘Add to Basket’
  5. Repeat for any other Products until you have everything you require in your Shopping Basket. Then visit your basket in the top right corner; oasys-software.com/basket/
  6. Check your basket and apply a coupon if applicable, ‘Proceed to checkout’
  7. Complete the short form to create an account, or if you are already registered simply ‘Log In’
  8. Choose your payment method, as either Credit/Debit Card, Cheque or Bank Transfer
    1. If you selected cheque or bank transfer you will be emailed your invoice
    2. If you selected Credit/Debit Card, follow the instructions and enter your card details. The payment is processed via Stripe.
  9. You will receive an order acknowledgement via email

Cards we Accept

When processing an order with Credit/Debit Card, there is no maximum spend and we accept the card types Mastercard, VISA, and American Express.

mastercard visaamerican express

Not for Profit Organisations

Oasys provides significant discounts to not-for-profit organisations and developing countries.

Please Contact us for details.

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Stripe is one of the most trusted payment gateways online. Potentially sensitive information such as your address, name and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all payment, to ensure the authenticity of each card payment.

Shipping

The software is via download from our website. The licence activation details are issued by email, usually the same or next working day.

Returns

Most of our software can be downloaded from our web site and installed for a trial period free of charge. We encourage all customers to install and test the software prior to purchase, ensuring that it meets your expectations. If having purchased the software you are dissatisfied and wish to obtain a refund, please write to the following address providing evidence of your purchase and stating the nature of your claim:

Oasys Limited
Central Square
Forth Street
Newcastle Upon Tyne
NE1 3PL

Refused Orders

We reserve the right to refuse any order.

If your order is refused by us we will refund you. We reserve the right to choose the method of refund e.g. cheque, bank transfer etc.

Privacy – Sales transactions

As part of a sales transaction we may ask for your contact details and other information. This information is only used by Oasys Ltd and its parent Company Arup Group Ltd to process your order and maintain contact with you for support, product updates and notifications. We do not pass your data on to any other organisations. Please view our Privacy Policy for full details.

Maintenance & Support Services

Twelve months support and maintenance is included with most products. Thereafter maintenance is typically 20% of the current sales price.

An annual maintenance service is available for most programs after the first year.

This service includes:

  • telephone/fax/email/web based support
  • free software updates available via internet download
  • personalised output header for many products

Terms and Conditions of Purchase

You are required to accept Oasys Terms and Conditions which are concluded in English.

The full conditions of purchase and maintenance are set out in the Oasys Software Licence and Support Agreement. All prices are subject to TAX at the current rate.

Prices and specifications are subject to change without notice – please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Payment Terms

Payment is due upon presentation of Oasys’ invoice to you. This will normally be generated automatically by our shopping cart which will also email a copy to you when you place your order.

All credit card payments are processed by Stripe.

Payment by any other method is via prior arrangement. Oasys reserve the right to withhold delivery of licences/products until payment is received.

Superseded Versions of Terms and Conditions

Oasys keep copies of all superseded versions of terms and conditions.

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