Terms & Conditions

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Data Security

Website Terms and Conditions

Software Licensing Terms

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

All data is stored in secure electronic systems accessible only to Oasys staff with both valid network login credentials and specific authorisation to access the system.  Our systems further limit data access by role to ensure data is available only to those who have a specific need to see it.

If at any point you suspect or receive a suspicious communication from someone suggesting they work for Oasys or a website claiming to be affiliated with Oasys, please forward the communication to us or report the incident by email to [email protected] or in writing to Oasys, 13 Fitzroy Street, London, UK, W1T 4BQ as soon as possible.

Data Security Notice Updated 27th February 2020

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Website Terms and Conditions

The contents of this web site are protected by copyright and other intellectual property rights under international conventions. No copying of any words, images, graphic representations or other information contained in this web site is permitted without the prior written permission of the webmaster for this site.

Oasys accepts no responsibility for the content of any external site that links to or from this site.

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Software Licensing Terms

Terms and Conditions of Purchase

The full conditions of purchase and maintenance for all Oasys software are set out in the Oasys Software Licence and Support Agreement. All prices are subject to TAX at the current rate.

Prices and specifications are subject to change without notice – please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Superseded Versions of Terms and Conditions

Oasys keeps copies of all superseded versions of its terms and conditions.

Maintenance & Support Services

Support and maintenance is included with all subscription licences for their full duration.

Annual maintenance contracts are available for software under a perpetual licence, prices are based on a percentage of the most recent list price.

This service includes:

  • telephone/email/web based support
  • free software updates available via internet download
  • personalised output header for many products

Help with ordering

Your guide to making purchases and information about your privacy, payment terms, and terms and conditions of the purchase.

Purchasing Subscription or Renewing Maintenance

  1. From the ‘Our Products’ menu, select the software you wish to purchase
  2. On the product page, select ‘Buy/Maintain’ (not applicable to all products)
    1. If there is not a ‘Buy/Maintain’ option but an ‘Enquire’ option – contact us to enquire about purchasing
  3. Select the type of licence you would like to purchase from the dropdown lists
  4. Add the quantity required into ‘No. of Licences’ and click ‘Add to Basket’
  5. Repeat for any other Products until you have everything you require in your Shopping Basket. Then visit your basket in the top right corner; oasys-software.com/basket/
  6. Check your basket and apply a coupon if applicable, ‘Proceed to checkout’
  7. Complete the short form to create an account, or if you are already registered simply ‘Log In’
  8. Choose your payment method, as either Credit/Debit Card, Cheque or Bank Transfer
    1. If you selected cheque or bank transfer you will be emailed your invoice
    2. If you selected Credit/Debit Card, follow the instructions and enter your card details. The payment is processed via Stripe.
  9. You will receive an order acknowledgement via email

 

Cards we Accept

When processing an order with Credit/Debit Card, there is no maximum spend and we accept the card types Mastercard, VISA, and American Express.

Not for Profit Organisations

Oasys provides significant discounts to not-for-profit organisations and developing countries.

Please Contact us for details.

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Stripe is one of the most trusted payment gateways online. Potentially sensitive information such as your address, name and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all payment, to ensure the authenticity of each card payment.

Shipping

The software is via download from our website. The licence activation details are issued by email, usually the same or next working day.

Licensing Portal – tutorial video:

Refused Orders

We reserve the right to refuse any order.

If your order is refused by us we will refund you. We reserve the right to choose the method of refund e.g. cheque, bank transfer etc.

Privacy – Sales transactions

As part of a sales transaction we may ask for your contact details and other information. This information is only used by Oasys Ltd and its parent Company Arup Group Ltd to process your order and maintain contact with you for support, product updates and notifications. We do not pass your data on to any other organisations. Please view our Privacy Policy for full details.

Maintenance & Subscriptions

Since September 2019 all new licences for Oasys software have been on a subscription basis with options for 12month or 36month contracts that automatically renew unless cancelled with due notice. See Terms and Conditions of Purchase below.

Subscription licences include software support and updates and upgrades to the latest versions.

Perpetual licences purchased prior to September 2019 do not include software support and updates and upgrades to the latest versions. Where support and updates were purchased for a perpetual licence via a maintenance contract these contracts can be renewed but new maintenance contracts are not available.

If you have perpetual licences without a support contract please contact the sales team to discuss subscription options.

Subscription licence and maintained perpetual licences include:

  • telephone/fax/email/web based support
  • free software updates available via internet download
  • personalised output header for many products

Terms and Conditions of Purchase

You are required to accept Oasys Terms and Conditions which are concluded in English.

The full conditions of purchase and maintenance are set out in the Oasys Software Licence and Support Agreement. All prices are subject to TAX at the current rate.

Prices and specifications are subject to change without notice – please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Payment Terms

Payment is due upon presentation of Oasys’ invoice to you. This will normally be generated automatically by our shopping cart which will also email a copy to you when you place your order.

All credit card payments are processed by Stripe.

Payment by any other method is via prior arrangement. Oasys reserve the right to withhold delivery of licences/products until payment is received.

Superseded Versions of Terms and Conditions

Oasys keep copies of all superseded versions of terms and conditions.

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