Terms & Conditions


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Privacy and Cookies

Data Security

Website Terms and Conditions

Software Licensing Terms

Privacy and Cookies

We may change this privacy notice from time to time by updating this page.

What information do we collect?

When you use this website, we may collect the following information:

  • the areas of the website that you visit
  • information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address

We do this by using cookies, which are small files that help us track how our visitors use the website and enable us to understand where we can improve your experience. If you would like to find out which cookies we use and the information they track see our Cookies Policy.

Once you submit or register information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for personal information when you download our software including:

  • your name
  • company name
  • email address
  • postal address
  • telephone number
  • country where you are based
  • Social media ID
  • your comments/questions
  • services/markets you are interested in

We may also collect personal information from telephone calls and/or other correspondence with you.

What do we do with the information we collect?

The information we capture is used for various purposes. The main purpose is to provide you with our services (whether available via the website or offline). We also use the information for:

  • website development
  • understanding how our visitors interact on the website
  • understanding what our clients are interested in
  • understanding what potential clients are interested in
  • dealing with enquiries/concerns
  • marketing our services and people to you
  • market research
  • service development
  • internal record keeping


We would like to provide you with information about our services and other information which we think you may find interesting. We may send you such information by post, email and/or telephone, unless you have asked us not to do so.

We will not provide your personal information to other organisations for marketing purposes without your explicit consent.

If at any time you do not want your information used for direct marketing purposes, please contact us or follow the unsubscribe link in our marketing email messages.

Who do we share this information with?

We may share your personal information with companies acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

How to get copies of or amend the information we have collected

You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at oasys@arup.com or at: Data Protection Officer, 13 Fitzroy Street, London, UK, W1T 4BQ. Please note that we may charge a small £10 administration fee for information requests.

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.

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Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets, electronic password protection and pass card access to buildings.

If at any point you suspect or receive a suspicious communication from someone suggesting they work for Oasys or a website claiming to be affiliated with Oasys, please forward the communication to us or report the incident by email to oasys@arup.com or in writing to Oasys, 13 Fitzroy Street, London, UK, W1T 4BQ as soon as possible.

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Website Terms and Conditions

The contents of this web site are protected by copyright and other intellectual property rights under international conventions. No copying of any words, images, graphic representations or other information contained in this web site is permitted without the prior written permission of the webmaster for this site.

Oasys accepts no responsibility for the content of any external site that links to or from this site.

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Software Licensing Terms

Terms and Conditions of Purchase

The full conditions of purchase and maintenance for all Oasys software are set out in the Oasys Software Licence and Support Agreement. All prices are subject to TAX at the current rate.

Prices and specifications are subject to change without notice – please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Superseded Versions of Terms and Conditions

Oasys keeps copies of all superseded versions of its terms and conditions.

Maintenance & Support Services

Twelve months support and maintenance is included with most products. Thereafter maintenance is typically 20% of the current sales price.

An annual maintenance service is available for most programs after the first year.

This service includes:

  • telephone/fax/email/web based support
  • free software updates available via internet download
  • personalised output header for many products

Contact Us

If you are experiencing difficulties with any Oasys software please check the relevant product to ensure that there are no updates and/or new versions of the software available which fix the problem.


Quick Customer Support
Phone: +44 (0) 207 755 4515  |   Email: oasys@arup.com


Our London office is located on Fitzroy Street, one of the most vibrant locations in Central London. Dr Helen Campbell heads a global team, which includes administrative support, sales, application specialists and software developers. Our software has been an extremely important factor in helping to develop London's skyline in recent years, with our structural software used for the Gherkin and 2012 Olympic games, crowd simulation at some of London's most populated office blocks, and a range of our geotechnical solutions used at the Pinnacle foundation design and throughout a range of Crossrail projects.

One of the UK's most northern cities, Newcastle is famed for its friendly and approachable residents. The Oasys marketing department is based in Newcastle. They are responsible for the continuous development of our website, and work tirelessly in promoting Oasys across the globe. From advertising to exhibitions, digital marketing to PR; it's great to see that Oasys are recognised as one of the leading developers in structural, geotechnical, and crowd simulation. Our geotechnical software developers complete the Newcastle team, with Carol Matthews heading the team bringing over 25 years of experience. She has been integral to the development of our geotechnical software, from DOS versions in the 80s to Windows versions in the 90s; the software continues to develop, providing innovative solutions for a range of geotechnical projects.

Manchester has a thriving technology sector that contributes £2.9bn to the economy, we're proud to have a presence in the City with some of our leading members of the structural development team being based there.

New York is our base of operations in the United States and also accommodates part of our pedestrian and crowd simulation team. The region has experienced increasing interest in using pedestrian simulation in projects, the New York office allows us to service the growing demands more than adequately.

Toronto is the home to our pedestrian and crowd simulation development team, responsible for the programs MassMotion and MassMotion Flow. Erin Morrow leads this team and has been involved with MassMotion from the inset. As a transport planner at Arup, Erin identified a need for a tool, which analyses crowd congestion and passenger flow. After looking at other similar tools, there was nothing capable of accurately simulating what he required and so MassMotion was initially created for the Fulton Street Transit Centre in New York City - and the software has gone from strength to strength. The software has been used in Arup for over 10 years now and is widely used by planners, designers, engineers and architects around the world on projects including rail, airport, stadia, retail, leisure, fire engineering and evacuation. The tools have been involved with numerous award-winning projects, and is an award winner in its own right. It is used by a range of Universities including the University of Toronto and was pivotal in the development of Toronto's Union station.

Hyderabad is a very busy office with engineering software developers, administrative staff and sales representatives growing the business within India and surrounding areas. We have specialist developers for our structural and geotechnical software range.

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