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Terms & Conditions


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Privacy and Cookies

Data Security

Website Terms and Conditions

Software Licensing Terms

Privacy and Cookies

We may change this privacy notice from time to time by updating this page.

What information do we collect?

When you use this website, we may collect the following information:

  • the areas of the website that you visit
  • information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address

We do this by using cookies, which are small files that help us track how our visitors use the website and enable us to understand where we can improve your experience. If you would like to find out which cookies we use and the information they track see our Cookies Policy.

Once you submit or register information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for personal information when you download our software including:

  • your name
  • company name
  • email address
  • postal address
  • telephone number
  • country where you are based
  • Social media ID
  • your comments/questions
  • services/markets you are interested in

We may also collect personal information from telephone calls and/or other correspondence with you.

What do we do with the information we collect?

The information we capture is used for various purposes. The main purpose is to provide you with our services (whether available via the website or offline). We also use the information for:

  • website development
  • understanding how our visitors interact on the website
  • understanding what our clients are interested in
  • understanding what potential clients are interested in
  • dealing with enquiries/concerns
  • marketing our services and people to you
  • market research
  • service development
  • internal record keeping


We would like to provide you with information about our services and other information which we think you may find interesting. We may send you such information by post, email and/or telephone, unless you have asked us not to do so.

We will not provide your personal information to other organisations for marketing purposes without your explicit consent.

If at any time you do not want your information used for direct marketing purposes, please contact us or follow the unsubscribe link in our marketing email messages.

Who do we share this information with?

We may share your personal information with companies acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

How to get copies of or amend the information we have collected

You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at oasys@arup.com or at: Data Protection Officer, 13 Fitzroy Street, London, UK, W1T 4BQ. Please note that we may charge a small £10 administration fee for information requests.

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.

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Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets, electronic password protection and pass card access to buildings.

If at any point you suspect or receive a suspicious communication from someone suggesting they work for Oasys or a website claiming to be affiliated with Oasys, please forward the communication to us or report the incident by email to oasys@arup.com or in writing to Oasys, 13 Fitzroy Street, London, UK, W1T 4BQ as soon as possible.

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Website Terms and Conditions

The contents of this web site are protected by copyright and other intellectual property rights under international conventions. No copying of any words, images, graphic representations or other information contained in this web site is permitted without the prior written permission of the webmaster for this site.

Oasys accepts no responsibility for the content of any external site that links to or from this site.

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Software Licensing Terms

Terms and Conditions of Purchase

The full conditions of purchase and maintenance for all Oasys software are set out in the Oasys Software Licence and Support Agreement. All prices are subject to TAX at the current rate.

Prices and specifications are subject to change without notice – please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Superseded Versions of Terms and Conditions

Oasys keeps copies of all superseded versions of its terms and conditions.

Maintenance & Support Services

Support and maintenance is included with all subscription licences for their full duration.

Annual maintenance contracts are available for software under a perpetual licence, prices are based on a percentage of the most recent list price.

This service includes:

  • telephone/fax/email/web based support
  • free software updates available via internet download
  • personalised output header for many products


Find the answer to frequently asked questions from existing users.

All FAQs

Why, when I label my Tied Interfaces, do no nodes appear as tied?
Animated graphics
Line loads on 2D elements
Default view settings for Graphic and Output Views
Grouping sections chosen by Design Task
Quad 4 MITC elements or Quad 8 elements?
Beam element axes definition
Identifying coincident nodes and elements
Using GSA Bridge to model crane loads on buildings
Driving GSA from spreadsheets etc.
Changing beam bending axes from y,z to u,v
Defining tapered sections in GSA
Excluding grid loading diagrams
How to deal with coincident nodes
Avoiding 'corrupted elements' after converting from Quad4 to Quad8
How do I change my text and toolbar sizes in GSA?
Warning in Nodes: non-stiff degrees of freedom have been suppressed
Clearing the current selection in Graphic Views
How to delete coincident elements
Creating 2D elements from DXF files
I cannot see my model in the graphical view
Punching Shear with RC Slab design
Graphical selection of node and element lists
Can you have supports at a raked angle?
Tidying up models imported from DXF files
OpenGL 3.3 and Later is Required
Section database problems
Missing Eigenvalues
Explicit scale of printed graphics
Mapping varying loads on 2D elements
Slow sculpting of elements
Axes in GSA
Forces and reactions in P-delta analysis results
Filtering content by Volumes
Registering the 'GSA - Revit Structure' link with Revit
Deleting loads
The difference between Settlement and Applied Displacement loads
What are 2D element projected forces and stresses?
Analysing models with short, stiff elements
Use Highlight Edges and Section Display to validate 2D meshes
Applying beam loads along a string of elements
Using the 'Add Elements Sculpt Tool'
My company logo is printing as a black rectangle
Interpretation of 2D element results
Force equilibrium in large deflection non-linear analysis
'Copy' in Graphic Views
Transformation of geometry
Share error when opening GWA files
Expansion of grid loading
Plastic analysis by GsRelax
Selecting entities in Graphic Views
Sorting loads
Manual creation of 2D elements using sculpt
Setting concrete creep values
Specifying raft support stiffnesses to represent the soil
RC Slab reinforcement direction
To make the Volume cursor mode sticky
Task View
'Flip Elements'
Applying pressure to a curved 'surface' of beam elements
Graphical annotation of grid loading
Zooming and panning in GSA Graphic Views
Beam Section Summary output
Re-open initial model by restore backup
Spring supports
GSA crashes on HP laptop
Setting default attributes for new entities when sculpting
Stripey Output
Preview options in sculpt commands
Panel identification during grid load expansion
Non-global elevations
What's a Saved View?
Missing combination or envelope results
Enveloping results in GSA
Fabric material properties
Sophisticated graphical selection tools
Combination problems
Watch It: Viewing 'abs' values of envelope results
What are User Modules?
Experimenting with constraints
A Saved View is not a JPEG
Ground Springs for tunnels
Moments on bar elements
How do you add releases to 2D elements?

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