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Terms & Conditions


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Privacy and Cookies

Data Security

Website Terms and Conditions

Software Licensing Terms

Privacy and Cookies

We may change this privacy notice from time to time by updating this page.

What information do we collect?

When you use this website, we may collect the following information:

  • the areas of the website that you visit
  • information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address

We do this by using cookies, which are small files that help us track how our visitors use the website and enable us to understand where we can improve your experience. If you would like to find out which cookies we use and the information they track see our Cookies Policy.

Once you submit or register information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for personal information when you download our software including:

  • your name
  • company name
  • email address
  • postal address
  • telephone number
  • country where you are based
  • Social media ID
  • your comments/questions
  • services/markets you are interested in

We may also collect personal information from telephone calls and/or other correspondence with you.

What do we do with the information we collect?

The information we capture is used for various purposes. The main purpose is to provide you with our services (whether available via the website or offline). We also use the information for:

  • website development
  • understanding how our visitors interact on the website
  • understanding what our clients are interested in
  • understanding what potential clients are interested in
  • dealing with enquiries/concerns
  • marketing our services and people to you
  • market research
  • service development
  • internal record keeping


We would like to provide you with information about our services and other information which we think you may find interesting. We may send you such information by post, email and/or telephone, unless you have asked us not to do so.

We will not provide your personal information to other organisations for marketing purposes without your explicit consent.

If at any time you do not want your information used for direct marketing purposes, please contact us or follow the unsubscribe link in our marketing email messages.

Who do we share this information with?

We may share your personal information with companies acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

How to get copies of or amend the information we have collected

You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at oasys@arup.com or at: Data Protection Officer, 13 Fitzroy Street, London, UK, W1T 4BQ. Please note that we may charge a small £10 administration fee for information requests.

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.

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Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets, electronic password protection and pass card access to buildings.

If at any point you suspect or receive a suspicious communication from someone suggesting they work for Oasys or a website claiming to be affiliated with Oasys, please forward the communication to us or report the incident by email to oasys@arup.com or in writing to Oasys, 13 Fitzroy Street, London, UK, W1T 4BQ as soon as possible.

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Website Terms and Conditions

The contents of this web site are protected by copyright and other intellectual property rights under international conventions. No copying of any words, images, graphic representations or other information contained in this web site is permitted without the prior written permission of the webmaster for this site.

Oasys accepts no responsibility for the content of any external site that links to or from this site.

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Software Licensing Terms

Terms and Conditions of Purchase

The full conditions of purchase and maintenance for all Oasys software are set out in the Oasys Software Licence and Support Agreement. All prices are subject to TAX at the current rate.

Prices and specifications are subject to change without notice – please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Superseded Versions of Terms and Conditions

Oasys keeps copies of all superseded versions of its terms and conditions.

Maintenance & Support Services

Support and maintenance is included with all subscription licences for their full duration.

Annual maintenance contracts are available for software under a perpetual licence, prices are based on a percentage of the most recent list price.

This service includes:

  • telephone/fax/email/web based support
  • free software updates available via internet download
  • personalised output header for many products

Queens Wharf Redevelopment, Auckland

Software Used on this Project

Project Overview

As part of the Queens Wharf Redevelopment project, the Auckland Waterfront Development Agency worked with one of the largest professional services consultancies in the Asia Pacific, Beca, to redevelop Shed 10 among other waterfront structures. Once a double-storied cargo shed, Shed 10 was adapted for re-use in time for the Rugby World Cup and then underwent further refurbishment to become Auckland’s primary cruise ship terminal and an events venue. This phase of the project posed two particular structural challenges that required accurate modelling of the vibration performance of the structure.

Challenge 1: Stairs

The first structural challenge that Beca faced during the project was the introduction of a new stair case that was to provide both primary access to the upper floor and also provide a key fire egress route. As a result, this called for a relatively wide stair (3m) to allow for the movement of a large volume of people. This was further complicated by a requirement for the stair to span 12 metres to a hanger system suspended from a new 12 metre span beam as no new columns were allowed on the wharf deck below. Due to the potential for large cumulative deflections of this combined system, steel truss stringers were required to be concealed in the solid clad balustrades.

GSA model and the result

Challenge 2: Column Removal

The second unique challenge of the project was the prior removal of a line of internal columns within Shed 10 that formed a very long beam span of 16 metres on the eastern side of level 1. As a result of the column removal, the floor would be significantly livelier on this side compared to the west.

A preliminary 3D dynamic analysis of the floor under footfall (walking) excitation was undertaken which predicted accelerations in this area. Options for mitigation were then explored.

How Oasys proved invaluable

Aaron Beer, Technical Director at Beca explained the complexity of the project and its requirements: “our experience of stairs and floors of this type is there can be a risk of excessive liveliness which is a potential concern in terms of satisfying industry standard comfort criteria”.

Given the challenges with both the new stairs and the large span within the structure, Aaron and his team recognised that being able to accurately model the vibration performance of the structure was a critical stage of the planning process.  Oasys GSA proved to be a very valuable tool in  this context due to its ability to determine what particular aspect(s) are critical, allowing designers to examine the resonance of a structure relative to various loads using harmonic analysis.  Further, the graphical outputs supported a meaningful discussion with the client about likely performance and risk of complaint

Used to its strengths, GSA footfall analysis enables users to locate regions of high and low response and thus to explore localised modifications to floor structures to minimise cost.  GSA provides designers a powerful tool to assess structures using the SCI, Concrete Centre and Arup methods.

GSA stair model

The development project was completed and welcomes over 100 cruises and 200,000 visitors to Queen’s Wharf, a public space for citizens and a gateway for visitors to Auckland, every year. Shed 10 and the Wharf are registered as a Category 1 Historic Place, which is the highest level of heritage status and protection.

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