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Terms & Conditions

Contents

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Privacy and Cookies

Data Security

Website Terms and Conditions

Software Licensing Terms


Privacy and Cookies

We may change this privacy notice from time to time by updating this page.

What information do we collect?

When you use this website, we may collect the following information:

  • the areas of the website that you visit
  • information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address

We do this by using cookies, which are small files that help us track how our visitors use the website and enable us to understand where we can improve your experience. If you would like to find out which cookies we use and the information they track see our Cookies Policy.

Once you submit or register information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for personal information when you download our software including:

  • your name
  • company name
  • email address
  • postal address
  • telephone number
  • country where you are based
  • Social media ID
  • your comments/questions
  • services/markets you are interested in

We may also collect personal information from telephone calls and/or other correspondence with you.

What do we do with the information we collect?

The information we capture is used for various purposes. The main purpose is to provide you with our services (whether available via the website or offline). We also use the information for:

  • website development
  • understanding how our visitors interact on the website
  • understanding what our clients are interested in
  • understanding what potential clients are interested in
  • dealing with enquiries/concerns
  • marketing our services and people to you
  • market research
  • service development
  • internal record keeping

Marketing

We would like to provide you with information about our services and other information which we think you may find interesting. We may send you such information by post, email and/or telephone, unless you have asked us not to do so.

We will not provide your personal information to other organisations for marketing purposes without your explicit consent.

If at any time you do not want your information used for direct marketing purposes, please contact us or follow the unsubscribe link in our marketing email messages.

Who do we share this information with?

We may share your personal information with companies acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

How to get copies of or amend the information we have collected

You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at oasys@arup.com or at: Data Protection Officer, 13 Fitzroy Street, London, UK, W1T 4BQ. Please note that we may charge a small £10 administration fee for information requests.

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.

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Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets, electronic password protection and pass card access to buildings.

If at any point you suspect or receive a suspicious communication from someone suggesting they work for Oasys or a website claiming to be affiliated with Oasys, please forward the communication to us or report the incident by email to oasys@arup.com or in writing to Oasys, 13 Fitzroy Street, London, UK, W1T 4BQ as soon as possible.

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Website Terms and Conditions

The contents of this web site are protected by copyright and other intellectual property rights under international conventions. No copying of any words, images, graphic representations or other information contained in this web site is permitted without the prior written permission of the webmaster for this site.

Oasys accepts no responsibility for the content of any external site that links to or from this site.

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Software Licensing Terms

Terms and Conditions of Purchase

The full conditions of purchase and maintenance for all Oasys software are set out in the Oasys Software Licence and Support Agreement. All prices are subject to TAX at the current rate.

Prices and specifications are subject to change without notice – please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Superseded Versions of Terms and Conditions

Oasys keeps copies of all superseded versions of its terms and conditions.

Maintenance & Support Services

Twelve months support and maintenance is included with most products. Thereafter maintenance is typically 20% of the current sales price.

An annual maintenance service is available for most programs after the first year.

This service includes:

  • telephone/fax/email/web based support
  • free software updates available via internet download
  • personalised output header for many products

Merseyrail

Software Used on this Project

Project Overview

Merseyrail is a train operating company and an urban rail network critical to Liverpool and its surrounding areas. It is one of the most punctual and reliable railway networks in the UK, with consistently high scores for customer satisfaction. Merseyrail is keen to ensure that it can handle growing volumes of passengers safely and efficiently and so uses state of the art crowd analysis to predict these growing numbers.

Merseyrail runs around 800 trains and carries over 110,000 passengers on an average weekday. There are 66 stations on its network, four of which are underground in Liverpool’s city centre. With their fleet modernisation project expected to be completed early in the next decade, Merseyrail wants to mitigate congestion problems by making pre-emptive changes to its stations.

How Oasys proved invaluable

Working with Royal HaskoningDHV and using Oasys MassMotion, Merseyrail aims to deliver both maximum return on their investment and maximum customer satisfaction.

Royal HaskoningDHV’s analysis focussed on two of the city’s busiest underground stations: Liverpool Central and Moorfields. Using Oasys MassMotion, they predicted passenger flows and pinpointed congestion bottlenecks. The results will help to optimise passenger use of the updated railway stations, as well as improve overall safety and the customer experience.

After inputting train schedules, distributions, and the expected number of passengers into Oasys MassMotion, Royal HaskoningDHV modelled the arrival and behaviour of passengers on each platform and followed them through the stations as they used lifts, stairs, and escalators. If required, Oasys MassMotion can ask the simulated passengers to stop to buy a newspaper or coffee, or wait in front of information boards. The analysis also used the predicted increased passenger numbers to align recommendations with future needs.

A model of Liverpool Moorfields imported into Oasys MassMotion showing pedestrian flow

Janet Ives, Head of Safety at Merseyrail commented: “Over the years, the demographics of our passengers have changed considerably, and this has had a huge impact on passenger flow and behaviour. The simulations being developed by Royal HaskoningDHV will help us to visualise the impact of these changes, optimise station capacity, improve safety, and eliminate bottlenecks throughout the station.”

Of course, the animations that Merseyrail managers will see are only the tip of the Oasys MassMotion iceberg. To generate them, the Royal HaskoningDHV team used information on the passengers’ changing demographics and populated its models with ‘agents’, virtual passengers with individual agendas to catch trains or reach exits.

Royal HaskoningDHV chose Oasys MassMotion for its pedestrian simulation and crowd analysis work, after extensive testing to ensure confidence that the results produced by an Oasys MassMotion model would match real life observations. They concluded that Oasys MassMotion was as near to real life as it was possible to get.

Oasys MassMotion agents realistically navigate the model station

 

Samir el Gamal, business development director for transport hubs at Royal HaskoningDHV said: “Transport hubs are becoming busier and many stations were originally designed to cope with much smaller passenger numbers. We can identify problem areas and demonstrate on screen how modifications such as changing passenger routing or re-configuring ticket gatelines will work.”

Quickly and easily, Oasys MassMotion can test the station design solutions to see which will give the greatest improvement. Based on the findings of its passenger flow analyses, Royal HaskoningDHV identified opportunities in three main areas:

  • changes to the design of the station and the train schedule;
  • influencing the behaviour of the passengers; and
  • altering the deployment of station staff.

“Collecting good, reliable, and actionable information on actual station usage will increasingly become essential for Station Managers, both for real time crowd control and for future planning,” commented Erin Morrow, Product Director for Oasys MassMotion. “It is also increasingly common for pedestrian simulation to form part of the master planning stage for any project. Oasys MassMotion cut its teeth on major city district redevelopments like Toronto Union Station and New York’s Fulton Centre, but is now being licensed by engineers working on schemes of all sizes.”

The simulations being developed by Royal HaskoningDHV will help us to visualise the impact of these changes, optimise station capacity, improve safety, and eliminate bottlenecks throughout the station.
Janet Ives, Head of Safety - Merseyrail

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