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Terms & Conditions


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Privacy and Cookies

Data Security

Website Terms and Conditions

Software Licensing Terms

Privacy and Cookies

We may change this privacy notice from time to time by updating this page.

What information do we collect?

When you use this website, we may collect the following information:

  • the areas of the website that you visit
  • information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address

We do this by using cookies, which are small files that help us track how our visitors use the website and enable us to understand where we can improve your experience. If you would like to find out which cookies we use and the information they track see our Cookies Policy.

Once you submit or register information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for personal information when you download our software including:

  • your name
  • company name
  • email address
  • postal address
  • telephone number
  • country where you are based
  • Social media ID
  • your comments/questions
  • services/markets you are interested in

We may also collect personal information from telephone calls and/or other correspondence with you.

What do we do with the information we collect?

The information we capture is used for various purposes. The main purpose is to provide you with our services (whether available via the website or offline). We also use the information for:

  • website development
  • understanding how our visitors interact on the website
  • understanding what our clients are interested in
  • understanding what potential clients are interested in
  • dealing with enquiries/concerns
  • marketing our services and people to you
  • market research
  • service development
  • internal record keeping


We would like to provide you with information about our services and other information which we think you may find interesting. We may send you such information by post, email and/or telephone, unless you have asked us not to do so.

We will not provide your personal information to other organisations for marketing purposes without your explicit consent.

If at any time you do not want your information used for direct marketing purposes, please contact us or follow the unsubscribe link in our marketing email messages.

Who do we share this information with?

We may share your personal information with companies acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

How to get copies of or amend the information we have collected

You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at oasys@arup.com or at: Data Protection Officer, 13 Fitzroy Street, London, UK, W1T 4BQ. Please note that we may charge a small £10 administration fee for information requests.

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.

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Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets, electronic password protection and pass card access to buildings.

If at any point you suspect or receive a suspicious communication from someone suggesting they work for Oasys or a website claiming to be affiliated with Oasys, please forward the communication to us or report the incident by email to oasys@arup.com or in writing to Oasys, 13 Fitzroy Street, London, UK, W1T 4BQ as soon as possible.

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Website Terms and Conditions

The contents of this web site are protected by copyright and other intellectual property rights under international conventions. No copying of any words, images, graphic representations or other information contained in this web site is permitted without the prior written permission of the webmaster for this site.

Oasys accepts no responsibility for the content of any external site that links to or from this site.

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Software Licensing Terms

Terms and Conditions of Purchase

The full conditions of purchase and maintenance for all Oasys software are set out in the Oasys Software Licence and Support Agreement. All prices are subject to TAX at the current rate.

Prices and specifications are subject to change without notice – please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Superseded Versions of Terms and Conditions

Oasys keeps copies of all superseded versions of its terms and conditions.

Maintenance & Support Services

Support and maintenance is included with all subscription licences for their full duration.

Annual maintenance contracts are available for software under a perpetual licence, prices are based on a percentage of the most recent list price.

This service includes:

  • telephone/fax/email/web based support
  • free software updates available via internet download
  • personalised output header for many products

Oasys Software Subscriptions

September 2019 saw the start of a new chapter at Oasys, after over 40 years of selling perpetual software licences we have followed other software and high technology companies in moving to a lease-based model. We are calling this new model “subscription.” These leases will renew automatically until they are cancelled in the same way as a magazine subscription does.

At present, the operation of the software will stay precisely as it is now and updating will be optional. Users with a current subscription will be entitled to install the latest versions but will not be obliged to do so and the update process will still be manual.

So why have we made this change?

Software is becoming increasingly complex with greater demand for interoperation, data exchange and automation to meet the demands of the BIM age. With greater complexity comes greatly increased development costs and many of these new complexities are far from being incremental developments on existing software. It has been apparent for some time that the development of new functionality for existing users was being heavily subsidised by the income provided by new customers purchasing licences, and in a mature market of a fixed size this was not a sustainable imbalance. Increasing the basic purchase prices would have simply put up barriers to new customers adopting Oasys software and done nothing to redress the balance.

All new purchases from September 1st 2019 have been for subscriptions, either 12 month or 36 month with the longer commitment both attracting a discount and locking in the current price for the next two years.

As part of the move to subscription we have introduced some software bundles that combine several existing products making them available at a heavily discounted price.

For existing customers there will be several options to allow them to migrate from the legacy perpetual licence model to the new subscription model:

  • For licences purchased within the past three years – a partial refund against new subscriptions
  • For older licences – transitional discounts to provide a stepped transition over several years from current maintenance model to the new subscriptions
  • Continue to pay maintenance but at a rate that gradually increase over the next 3 years
  • Freeze existing licences at the current version and use this unsupported alongside new subscriptions

What is in this for the customer?

New licences will be far cheaper to obtain and the costs will be more evenly spread – prices for subscriptions over 3 years are priced such that the total cost is approximately the same as the purchase price plus maintenance over the same period.

There will be far greater flexibility allowing customers to tailor their software licences to more closely reflect their projected workload.

Any additional revenue generated will be invested back into software development to accelerate the introduction of new features and capabilities.

Existing customers with maintenance will be contacted as their maintenance renewals fall due so we can go over the options, but if you want to know what this means to your company in detail at an earlier date please contact us.

Where next?

The move to subscription away from perpetual licences opens the door to new ways of using Oasys software based on a pay-per-use model and the implementation of software on “The Cloud.”

Exciting times!


Oasys September 2019

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