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Customer service
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Oasys global customer service and technical support
Find support, tutorials, documentation, and resources for all Oasys software products.
Your central destination for technical support, user documentation, tutorials, and learning resources for all Oasys engineering software. Whether you’re an existing customer troubleshooting an issue or a potential user exploring how our tools work, this page helps you find what you need quickly and confidently.
Many common questions can be resolved by referring to the product user manual or tutorial resources. Browse product specific support below.
Geotechnical engineering software
Oasys Gofer
Find built‑in tutorials, example models, and documentation directly within Gofer.
Oasys Giraphe
Access tutorials, example models, and documentation in the software to help you get started with Giraphe.
Oasys Frew
The Frew user manual provides step‑by‑step instructions for analysing flexible retaining walls and using the software effectively.
Oasys Slope
Explore step‑by‑step instructions for slope stability analysis in the Slope user manual.
Oasys XDisp
Access guidance for displacement analysis around excavations in the XDisp user manual.
Oasys PDisp
Learn how to perform ground movement and displacement modelling using the PDisp user manual.
Oasys Alp
Access practical instructions for analysing the behaviour of laterally loaded piles.
Oasys Pile
Find step‑by‑step instructions for pile analysis and modelling.
Oasys Greta
Explore shallow foundation design basics and examples in the Greta user manual.
Structural engineering software
Oasys GSA
The GSA documentation site offers everything you need to get started – beginner tutorials, in‑depth theory, and advanced guides to structural analysis.
Oasys AdSec
Find quick tutorials, examples, and theoretical guidance for reinforced concrete and composite section analysis in the AdSec docs site.
Oasys Compos
Access step‑by‑step instructions for composite beam and slab design in the Compos user manual.
Oasys ADC
Find guidance on reinforced concrete detailing using the ADC user manual.
Pedestrian simulation software
Oasys MassMotion
Access detailed instructions, workflows, and examples for pedestrian simulation with the MassMotion user manual. For help with the Software Development Kit, download the SDK help guide.
Licensing information
If your issue relates to installation or activation of desktop licences, download our licensing help guide. If you still require assistance, please contact our customer service team.
UNIPAC licensing
UNIPAC operates using a site‑licence system based on approved IP ranges. If you have purchased a UNIPAC license, you can submit an IP range.
FAQs
Find answers quickly
Check the frequently asked questions for quick answers to commonly asked questions. If you can’t find what you’re looking for, you’ll also find links to more detailed guidance and support.
You will need to use your Customer ID to log in to the Customer Service Portal. This is the same Customer ID entered when accessing your account for the online Licence Portal. If you need a reminder of this, please contact your Account Manager.
We offer stand alone, network and international network licenses for our desktop software. For more licensing help, go to the licensing guide.
Once granted, the licence remains active for up to 60 days, allowing use on home networks and student machines before reactivation is needed. If you or your institution have purchased a UNIPAC licence, submit an IP range by submitting this form. Only university-registered IP addresses will be considered; submissions from home networks will not be accepted. Go to the UNIPAC page for more information.
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If you can’t find what you’re looking for or have a question not related to a specific product, our team is here to help.