Terms & Conditions

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Privacy and Cookies

Website Terms and Conditions

Software Licensing Terms

Privacy and Cookies

We may change this privacy notice from time to time by updating this page.

What information do we collect?

When you use this website, we may collect the following information:

the areas of the website that you visit
information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address

We do this by using cookies, which are small files that help us track how our visitors use the website and enable us to understand where we can improve your experience. If you would like to find out which cookies we use and the information they track see our Cookies Policy.

Once you submit or register information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for personal information when you download our software including:

your name
company name
email address
postal address
telephone number
country where you are based
Social media ID
your comments/questions
services/markets you are interested in

We may also collect personal information from telephone calls and/or other correspondence with you.

What do we do with the information we collect?

The information we capture is used for various purposes. The main purpose is to provide you with our services (whether available via the website or offline). We also use the information for:

website development
understanding how our visitors interact on the website
understanding what our clients are interested in
understanding what potential clients are interested in
dealing with enquiries/concerns
marketing our services and people to you
market research
service development
internal record keeping

Marketing

We would like to provide you with information about our services and other information which we think you may find interesting. We may send you such information by post, email and/or telephone, unless you have asked us not to do so.

We will not provide your personal information to other organisations for marketing purposes without your explicit consent.

If at any time you do not want your information used for direct marketing purposes, please contact us or follow the unsubscribe link in our marketing email messages.

Who do we share this information with?

We may share your personal information with companies acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

How to get copies of or amend the information we have collected

You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at oasys@arup.com or at: Data Protection Officer, 13 Fitzroy Street, London, UK, W1T 4BQ. Please note that we may charge a small £10 administration fee for information requests.

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.

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Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets, electronic password protection and pass card access to buildings.

If at any point you suspect or receive a suspicious communication from someone suggesting they work for Oasys or a website claiming to be affiliated with Oasys, please forward the communication to us or report the incident by email to oasys@arup.com or in writing to Oasys, 13 Fitzroy Street, London, UK, W1T 4BQ as soon as possible.

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Website Terms and Conditions

The contents of this web site are protected by copyright and other intellectual property rights under international conventions. No copying of any words, images, graphic representations or other information contained in this web site is permitted without the prior written permission of the webmaster for this site.

Oasys accepts no responsibility for the content of any external site that links to or from this site.

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Software Licensing Terms

Terms and Conditions of Purchase

The full conditions of purchase and maintenance for all Oasys software are set out in the Oasys Software Licence and Support Agreement. All prices are subject to TAX at the current rate.

Prices and specifications are subject to change without notice – please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Superseded Versions of Terms and Conditions

Oasys keeps copies of all superseded versions of its terms and conditions.

Maintenance & Support Services

Twelve months support and maintenance is included with most products. Thereafter maintenance is typically 20% of the current sales price.

An annual maintenance service is available for most programs after the first year.

This service includes:

telephone/fax/email/web based support
free software updates available via internet download
personalised output header for many products

Frew FAQs

Find the answer to frequently asked questions from existing users.

Back to support

Most popular FAQs

Is it possible to print all output stages at once using Frew? I've tried the 'batch plotting' but it only printed multiple copies of the first output stage

I’m doing a retaining wall calculation using FREW, and have come across an error when I am changing from short term to long term parameters (ie reducing wall and strut stiffnesses, and changing water pressure profile)

Is there any way to estimate the maximum displacement of the wall under a horizontal load?

All FAQs

It has been reported that FREW did, in the past, overestimate displacements. Does this still remain the case and if so is there any guidance on how much this might be?

I am using FREW version 18.2. Just want to know the way of modelling the change from undrained soil to drained soil in long term.

We have one query about how to input the strut under prestress condition. Is the strut stiffness equal to 0 in different excavation level?

Frew "Watch-its" register

Analysis does not converge

Changes to wall EI do not cause changes in deflection or bending moment

I want to paste a bitmap image into my Frew file title block. I have tried saving the bitmap as all of the available options in Paint (I see the help file says RGB but I don't know which one that is) but when I click paste nothing happens. How?

Occasionally analyses obtain bending moments below the wall and very erratic results e.g. for total stresses

Analysis fails with "Vertical effective stress < 0" when using undrained pore pressure calculations (Frew v18.2 and earlier)

When we assign a Preload of 600kN/m to a Strut element at Stage 7, the program analyses and output a Strut load of 112kN/m only which is smaller than the Preload (600kN/m) at the same Stage !! Can you tell us how come the discrepancy between assigned Preload and the output Strut load?

The passive softening option in the analysis method dialog box appears to be locked and cannot be accessed.

What is your query?