Terms & Conditions

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Website Terms and Conditions

Software Licensing Terms

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

All data is stored in secure electronic systems accessible only to Oasys staff with both valid network login credentials and specific authorisation to access the system. Our systems further limit data access by role to ensure data is available only to those who have a specific need to see it.

If at any point you suspect or receive a suspicious communication from someone suggesting they work for Oasys or a website claiming to be affiliated with Oasys, please forward the communication to us or report the incident by email to oasys@arup.com or in writing to Oasys, 13 Fitzroy Street, London, UK, W1T 4BQ as soon as possible.

Data Security Notice Updated 27th February 2020

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Website Terms and Conditions

The contents of this web site are protected by copyright and other intellectual property rights under international conventions. No copying of any words, images, graphic representations or other information contained in this web site is permitted without the prior written permission of the webmaster for this site.

Oasys accepts no responsibility for the content of any external site that links to or from this site.

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Software Licensing Terms

Terms and Conditions of Purchase

The full conditions of purchase and maintenance for all Oasys software are set out in the Oasys Software Licence and Support Agreement. All prices are subject to TAX at the current rate.

Prices and specifications are subject to change without notice – please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Superseded Versions of Terms and Conditions

Oasys keeps copies of all superseded versions of its terms and conditions.

Maintenance & Support Services

Support and maintenance is included with all subscription licences for their full duration.

Annual maintenance contracts are available for software under a perpetual licence, prices are based on a percentage of the most recent list price.

This service includes:

telephone/fax/email/web based support
free software updates available via internet download
personalised output header for many products

Frew FAQs

Find the answer to frequently asked questions from existing users.

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Most popular FAQs

Is it possible to print all output stages at once using Frew? I've tried the 'batch plotting' but it only printed multiple copies of the first output stage

I’m doing a retaining wall calculation using FREW, and have come across an error when I am changing from short term to long term parameters (ie reducing wall and strut stiffnesses, and changing water pressure profile)

Is there any way to estimate the maximum displacement of the wall under a horizontal load?

All FAQs

When we assign a Preload of 600kN/m to a Strut element at Stage 7, the program analyses and output a Strut load of 112kN/m only which is smaller than the Preload (600kN/m) at the same Stage !! Can you tell us how come the discrepancy between assigned Preload and the output Strut load?

The passive softening option in the analysis method dialog box appears to be locked and cannot be accessed.

It has been reported that FREW did, in the past, overestimate displacements. Does this still remain the case and if so is there any guidance on how much this might be?

I am using FREW version 18.2. Just want to know the way of modelling the change from undrained soil to drained soil in long term.

We have one query about how to input the strut under prestress condition. Is the strut stiffness equal to 0 in different excavation level?

Frew "Watch-its" register

Analysis does not converge

Changes to wall EI do not cause changes in deflection or bending moment

I want to paste a bitmap image into my Frew file title block. I have tried saving the bitmap as all of the available options in Paint (I see the help file says RGB but I don't know which one that is) but when I click paste nothing happens. How?

Occasionally analyses obtain bending moments below the wall and very erratic results e.g. for total stresses

Analysis fails with "Vertical effective stress < 0" when using undrained pore pressure calculations (Frew v18.2 and earlier)

What is your query?