Contact Us

If you are experiencing difficulties with any Oasys software please check the relevant product to ensure that there are no updates and/or new versions of the software available which fix the problem. If you can't find a solution to your problem then please contact us via the following methods:

Telephone

You can call us during business hours (Monday-Friday 8.30AM-5.00PM GMT) on +44 (0)191 238 7559. Please note that support will be unavailable from 2pm BST December 23rd until 2nd January 2014.

Email

All email enquiries should be directed to oasys@arup.com. We aim to respond to all email enquiries within 24hrs, but there may be delays during busy periods or if you are in a different timezone, so please allow 2 working days. We may pass your enquiry to a local reseller who is better placed to serve you locally.

Chat

Use our Live Chat application to contact to one of our advisors. If all our advisors are busy then you'll be able to leave a message which, as with email, we'll try to respond to within 24hrs.