1. to place an order you must create or log into a shopping cart account. Note: If you are purchasing on behalf of a business we recommend that you provide a generic email address such as accounts@mybusiness.com rather that use your own.
2. select the product that you want.
3. proceed to the "checkout" and pay, either by credit card, cheque, purchase order or bank transfer.
   • All credit card payments are processed by HSBC and you will be redirected to their site.
   • Payment by any other method is via prior arrangement. Oasys reserve the right to withold delivery of licences/products until payment is received.
   • You are required to accept Oasys terms and conditions which are concluded in English.
4. You will receive an order acknowledgement via email which will act as your invoice.

Upon receipt of your order we will typically need to contact you to obtain machine details so that we can generate your licence files. We undertake to ship licences within five working days of receipt of both the machine details and payment. In most instances, licences are issued by email within 24 hours.

Where you elect to receive software on a CD, we will then send it via first class post.

Most of our software can be downloaded from our web site and installed for a trial period free of charge. We encourage all customers to install and test the software prior to purchase, ensuring that it meets your expectations. If having purchased the software you are dissatisfied and wish to obtain a refund, please write to the following address providing evidence of your purchase and stating the nature of your claim:

Oasys Limited
Central Square
Forth Street
Newcastle Upon Tyne
NE1 3PL

We reserve the right to refuse any order.

If your order is refused by us we will refund you. We reserve the right to choose the method of refund e.g. cheque, bank transfer etc.

As part of a sales transaction we may ask for your contact details and other information. This information is only used by Oasys Ltd and its parent Company Arup Group Ltd to process your order and maintain contact with you for support, product updates and notifications. We do not pass your data on to any other organisations.

Oasys Ltd do not hold or indeed see any of your credit card details. The final part of the transaction all takes place on HSBC's servers and is protected by the many and various systems that the bank employs.

Twelve months support and maintenance is included with most products. Thereafter maintenance is typically 20% of the current sales price.

An annual maintenance service is available for most programs after the first year.

This service includes:

• telephone/fax/email/web based support
• free software updates available via internet download
• personalised output header for many products

Media

A charge of £40 + TAX will be made for each instance of software supplied on CD

Training and Installation

We thoroughly recommend training for all our software. Please ask for details.

Renting software and charging it to a project can be a very effective way of managing costs. Oasys Limited can save you further, by crediting half of the rental charge against a subsequent purchase (to a maximum of half the current price).

In the case of extended rental, the aggregate rent period is used in determining the new rent price.

Rental fees are as follows:

All services detailed under licence fees above (with the exception of usage in perpetuity) are provided for rented software.

Rented software is supplied configured to cease working at the end of the rental period. The rent may be extended for a further period and the software remotely reset in-situ. All rental fees must be paid in full in advance.

The full conditions of purchase and maintenance are set out in the Oasys Software Licence and Support Agreement. All prices are subject to TAX at the current rate.

Prices and specifications are subject to change without notice - please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Payment is due upon presentation of Oasys' invoice to you. This will normally be generated automatically by our shopping cart which will also email a copy to you when you place your order.

Oasys keep copies of all superceded versions of terms and conditions.